Product Terms & Conditions

Door Tailor LLC ("Door Tailor," "we," "our," or "us") is committed to providing our customers
("Customer(s)," "your," or "you") with exceptional iron and steel doors, windows, and other
premium products ("Product(s)"). We believe that a successful partnership is built on clear
communication and mutual understanding. By placing an order with us, you are acknowledging
and accepting these Product Terms and Conditions ("Agreement"). Please review them
carefully.

1. General Product Information
Each of our products is a work of art, hand-forged, welded, and finished by skilled artisans at
our overseas factory. As such, minor variations are a natural and expected part of the
handcrafting process and are not considered defects. The very nature of iron and steel
includes subtle imperfections, and we embrace these unique characteristics. Rest assured, all
materials and finishes meet industry standards for quality and durability.
Please understand that over time, your Product will develop a natural patina from exposure to
the elements and regular use. This aging process is an organic part of owning a hand-forged
iron product and is not a defect covered by this Agreement.
We reserve the right to make improvements or changes to product specifications, designs, and
options at any time without prior notice.

2. Warranties and Disclaimers
Door Tailor provides a limited warranty for Products purchased through our website, covering
them against certain manufacturing defects for a period of one (1) year from the date of receipt.
This warranty is subject to the specific exclusions and limitations detailed in this section.
To initiate a warranty claim, you must submit photos of the Product along with a brief description
of the alleged defect via email. Our customer service team will assess the information and, in
our sole discretion, determine if the claim is covered by this policy. If the defect is deemed valid,
we will replace the defective Product or its parts.
Our warranty does not cover the cost of labor or materials for the removal, re-palletizing, or
reinstallation of Products. These related expenses, including any finish work such as flooring,
paint, or drywall, are the sole responsibility of the Customer.
● Glass Seal Warranty: We warranty the manufacturer's seal on our glass for one (1)
year from the date of delivery. If a seal defect occurs within this period, we will replace
and install the glass panel at no cost to you. If a defect occurs between one (1) and two
(2) years, we will provide the replacement glass at no charge, but all installation costs
will be your responsibility. Beyond two years, any costs related to glass seal defects are

the Customer's sole responsibility. This warranty does not cover other glass issues such
as scratches, breaks, or damage from chemical cleaners.
● Finish Warranty: Our finish is warranted against peeling or fading for one (1) year from
the delivery date. This warranty specifically excludes normal wear and tear, sun fading,
on-site damage during construction or improper cleaning, and deterioration caused by
harsh chemicals, hard water, or installation near pools.

3. Exclusions and Limitations
This limited warranty does not cover and specifically excludes the following:
● Normal wear and tear on components such as hardware, hinges, and weather stripping.
● Damage resulting from the installation or use of third-party products, including films,
screens, or locks.
● Failures due to accidents, misuse, alterations, faulty building construction, or improper
finishing.
● Damage caused by a failure to protect the Product during construction, including
improper waterproofing.
● Failures due to improper handling, storage, installation, maintenance, or acts of nature.
● Rust and any damage from corrosive elements.
● All screens for doors and windows.
● Damage resulting from modifications, misuse, or a failure to follow provided instructions
and maintenance requirements.
● Damage caused by other trades during construction (e.g., from tools, paint, stucco, or
sanding).
● Products installed within fifteen (15) miles of a coastline.
● Failure to follow the Door Tailor Home Care Maintenance guidelines provided with your
order.

4. Building Codes and Installation
It is the Customer's sole responsibility to ensure that all selected products conform to local
building codes, regulations, and project specifications. Door Tailor makes no representations or
warranties regarding code compliance for any specific application. We are not liable for orders
that fail to meet city or state code requirements.
For proper installation, all openings must be framed to our standard specifications. We are not
responsible for any modifications required if the opening is not correctly prepared. Installation
procedures are provided in our Door Tailor Information Center, and you will receive a link to
these resources after your purchase.

5. Express Limited Warranty and Liability

Our express limited warranty defines the full extent of our liability. No employee, agent, or
representative is authorized to modify or expand this warranty.
DOOR TAILOR'S MAXIMUM LIABILITY IS STRICTLY LIMITED TO THE PURCHASE PRICE
OF THE PRODUCT. WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL,
CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING, BUT
NOT LIMITED TO, LOST PROFITS OR LOSS OF USE. YOUR SOLE AND EXCLUSIVE
REMEDY FOR ANY LOSS OR DAMAGE IS LIMITED to the terms explicitly stated in this
Agreement.
The Customer assumes all risk related to the quality and performance of the goods.

6. Promotions and Sales
Promotions, sales, and discounts cannot be combined. For a period of fourteen (14) days
following a purchase, you may request a price adjustment to a newly offered promotional price
by emailing us. No adjustments will be made after this period. Any trade accounts approved by
Door Tailor are for future purchases only and cannot be applied to prior orders.

7. Clearance Section
ALL CLEARANCE PRODUCTS ARE FINAL SALE. To the maximum extent permitted by law,
these products are sold on an "as is" and "where is" basis, without any warranties, express or
implied, including warranties of merchantability or fitness for a particular purpose. Door Tailor is
not responsible for any defects or errors in clearance items.

8. Cold Weather Disclaimer
Due to their construction, our iron doors may be subject to thermal transfer in extreme cold
conditions (below 25°F), which can cause condensation on the interior. This condensation, if not
cleaned, could lead to a slippery surface or mold. This is a natural physical phenomenon and
not a product defect.

9. Indemnity
You agree to indemnify and hold Door Tailor and its affiliates harmless from any and all claims,
liabilities, or expenses (including attorneys' fees) that arise from your breach of this Agreement
or your violation of any third-party rights.

10. Title and Risk of Loss
The title and risk of loss for your Product transfers to you as follows:

● For Products delivered by Door Tailor within the continental U.S.: Title and risk of
loss transfer upon delivery to you.
● For Products delivered outside the continental U.S. (including Alaska and Hawaii):
Title and risk of loss transfer when the Product is loaded onto the delivery truck.
● For Products picked up by you: Title and risk of loss transfer to you immediately upon
loading the Product.
You are solely responsible for any damage or loss that occurs after this transfer of title.

11. Return & Cancellation Policy
Made-to-order purchases are final and cannot be canceled or returned.
● Cancellation of Stock Product Orders: You may cancel an order for a Stock Product
within five (5) days of purchase, provided the Product has not yet left our Houston
facility. Cancellations made after five days but before shipment will be subject to a
cancellation fee of $25 per day per product.
● Returns: Returns for Stock Products only are permitted within thirty (30) days of
delivery, but only if the Product has not been installed or attempted to be installed.
To be eligible for a return, you must obtain a Return Material Authorization (RMA) form
from us. The Product must be returned in its original, undamaged condition, using the
original crating and packaging materials. You are responsible for all return shipping costs
and assume all liability for any damages incurred during transit. A 25% restocking fee
will apply to all returns. Delivery fees are non-refundable.

12. Shipping and Deliveries
● Processing: Orders are processed Monday through Friday from our Houston, Texas
facility. Credit card processing may take up to three business days.
● Destinations: We offer curbside delivery to all residential or commercial addresses
within the continental U.S. We do not offer delivery to Alaska, Hawaii, or outside the U.S.
You must arrange for offloading at your destination, as our delivery service does not
include unpacking or placement.
● Failure to Accept: If you are unable to accept delivery at the scheduled time, you will
incur additional fees for redelivery and storage. Please note that our delivery partners
cannot navigate unpaved roads.
● Lead Times: All lead times and delivery dates are estimates and subject to change.
● Offloading: You are responsible for having at least two to three able-bodied individuals
on-site to assist with offloading the Product from the truck. YOU VOLUNTARILY
ASSUME ALL RISKS AND LIABILITY FOR INJURIES OR DAMAGES INCURRED
DURING THE OFFLOADING PROCESS. You agree to indemnify Door Tailor from any
claims or costs arising from offloading the Product.

● "Will Call" Service: You can pick up your order at our Houston facility on designated
days and times. All orders must be paid in full before pickup.

13. Inspection and Claims
We inspect every product before it ships. We are not liable for any damages that occur during or
after delivery.
● Visible Damage: You must inspect the crate for visible damage upon delivery. If the
damage appears significant, do not accept the shipment and contact us immediately. If
the damage is minor, note it on the carrier’s delivery receipt. Failure to document visible
damage will void your claim.
● Concealed Damage: If you discover concealed damage after delivery, you must report it
to our customer service team within forty-eight (48) hours to be eligible for a claim. You
must retain the Product and all shipping packaging for carrier inspection.
Failure to report visible damage on the delivery receipt or concealed damage within 48
hours will result in the refusal of your claim.

14. Remedies
Door Tailor reserves the right to pursue all available legal remedies in the event of a breach of
this Agreement, including injunctive relief and the recording of mechanic's liens.

15. Door Tailor Home Care Maintenance
Proper maintenance is critical. You must strictly follow the Door Tailor Home Care Maintenance
procedures provided after your purchase. Failure to do so will void your warranties.

16. Choice of Law and Venue
This Agreement is governed by the laws of the State of Texas. You consent to the exclusive
jurisdiction and venue of the state and federal courts located in Harris County, Texas.